This policy sets out how Spectrum uses and protects any information you give us when you use our online ordering service, sign up for our newsletter or browse our website.
Online Ordering Service
We require personal information such as your name, address and contact details to complete your order.
We use your personal information only for the use of order fulfilment and will not contact you unless in direct relation to an order you have placed.
Once you have signed up to an online account and have created a password we store the following information for future orders:
- Full name
- Telephone number
- Invoice address
This information is password protected for future use when ordering online. This information is stored on a secure server and is password protected.
When ordering online you may require delivery. To fulfil this part of your order we use third-party delivery companies.
Online Payment Security
The Spectrum online payment gateway is operated by third-party provider Sage Pay and our website is PCI SSL compliant to ensure maximum security when placing your order.
Click on the security lock shown in the browser bar of our websirte to view our certificate.
No card payment details are stored with Spectrum.
This provider uses encrypted systems and ensures cardholder information is never passed unencrypted. Any messages sent to your servers from this provider are signed using preventative tampering hashing to ensure secure data protection.
“You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.”
Sage Pay Security Policy
You can see the full Sage Pay security policy here
You can see Sage Pays certificate of PCI SSL compliance here
When you sign up to our newsletter we ask for your email address only.
Spectrum uses a third-party automation platform, MailChimp for the following:
- We will periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for our own market research purposes.
You can unsubscribe at any time and your information will be removed from our mailing list.
“We take your privacy extremely seriously, and we never sell lists or email addresses”
Like many websites, we collect information that your browser sends whenever you visit our website “Log Data”.
This Log Data may include information such as your computer’s Internet Protocol “IP” address, browser type, browser version, particular pages of the Spectrum website you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we use the third party service, Google Analytics to collect, monitor and analyse this information and help us improve the visitor experience on our website.
Google provides website visitors the ability to prevent their data from being used by Google Analytics. You can see more details here
We are committed to ensuring your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Spectrum will not distribute your personal information to any additional third parties than those stated above unless we are required by law to do so.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over those websites.
Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- If you have signed up to receive newsletters from us you may change your mind at any time by unsubscribing, using the facility on the last newsletter sent, or emailing us at firstname.lastname@example.org
- You may request details of personal information which we hold about you under the 2016 General Data Protection Regulation (GDPR). Please email email@example.com for further information on how to do this.
This policy page will be reviewed and updated when necessary and you should check this page from time to time to ensure you are happy with any changes. This policy is effective from Tuesday, May 15, 2018.