Privacy Policy

This policy sets out how Spectrum uses and protects any information you give us when you use our online ordering service, sign up for our newsletter or browse our website.

Spectrum is committed to ensuring your privacy is protected.

If you are asked to provide certain information when using this website, these details will only be used in accordance with this privacy policy statement.

Online ordering services

We require personal information such as your name, address and contact details to complete your order.

We use your personal information only for the use of order fulfilment and will not contact you unless in direct relation to an order you have placed.

Once you have signed up to an online account and have created a password we store the following information for future orders:

• Email
• Full name
• Telephone number
• Invoice address

This information is password protected for future use when ordering online and is stored on a secure server.

Delivery

When ordering online you may require delivery. To fulfil this part of your order we use third-party delivery companies.

Royal Mail

For print-only orders we use the services of Royal Mail. You can see its privacy policy here

APC Overnight

For mounted work we use the overnight courier services of APC. You can see its privacy policy here

Online payment security

The Spectrum online payment gateway is operated by third-party provider Sage Pay and our website is PCI SSL compliant to ensure maximum security when placing your order.

Click on the security lock shown in the browser bar of our website to view our certificate.

No card payment details are stored with Spectrum.

Opayo (formerly Sage Pay)

This provider uses encrypted systems and ensures cardholder information is never passed un-encrypted.

Any messages sent to your servers from this provider are signed using preventative tampering hashing to ensure secure data protection.

“You can be completely assured that nothing you pass to Opayo’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.” Opayo: Security Policy

You can see the full Opayo security policy here

You can see Opayo’s certificate of PCI SSL compliance here

Newsletter

When you sign up to our newsletter we ask for your email address only.

Spectrum uses a third-party automation platform, Mailchimp for the following:

• We will periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for our own market research purposes.

You can unsubscribe at any time and your information will be removed from our mailing list.

Mailchimp

This provider helps us share big news, or tell a story, and its privacy policy assures our followers of information security.

We take your privacy extremely seriously, and we never sell lists or email addresses to third-party suppliers.

Mailchimp carries its own privacy policy for your data and how this information is stored.

Website log data

Like many websites, we collect information that your browser sends whenever you visit our website.

This log data may include information such as your computer’s Internet Protocol (IP) address, browser type, browser version, particular pages of the Spectrum website you visit, the time and date of your visit, the time spent on those pages and other statistics.

Google Analytics is then used to collect, monitor and analyse this information and help us improve the visitor experience on our website.

You can read the Google privacy policy.

Google provides website visitors the ability to prevent their data from being used by Google Analytics.

Website security

We are committed to ensuring your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Spectrum will not distribute your personal information to any additional third parties than those stated above unless we are required by law to do so.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over those websites.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement.

You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• If you have signed up to receive newsletters from us you may change your mind at any time by unsubscribing, using the facility on the last newsletter sent, or email us at hello@spectrumphoto.co.uk
• You may request details of personal information which we hold about you under the 2016 General Data Protection Regulation (GDPR). Please email hello@spectrumphoto.co.uk for further information on how to do this.

This policy page will be reviewed and updated when necessary and you should check this page from time to time to ensure you are happy with any changes.

This policy is effective from Tuesday, May 15, 2018.